Refund & Shipping Policy

100% Money-Back Satisfaction Guarantee!

At childcare.net your satisfaction is our primary concern. We strive hard to provide you with utmost satisfaction.

Returns & Refunds
Hard Copy Returns (Printed Books)
If you are not satisfied with a product, you are welcome to request a refund within 30 days of your purchase date. We offer our customers a 100% Money-Back Satisfaction Guarantee. All refunds for credit will be issued to the credit card account that appears on the original order. Please allow five (5) business days for refunds. Shipping fees are non-refundable. Refunds are also subject to a small processing fee of $1.50 (to cover the bank and credit card transaction and refund fees).

All returns must be accompanied with a copy of the shipping invoice and shipped to our office:

About Child Care Consumer Services
Order Department
1030 Campbell Ave.
Windsor, ON N9B 2J3

Products Delivered via Electronic Download
All services and goods provided and sold by childcare.net by means of electronic download to customers shall not be refunded. childcare.net may, at its sole discretion, allow refunds in the event that a download is unsuccessful. The refund request must be sent to our Order Department at orders@childcare.net citing the reasons for the inability to download. We require an opportunity to work with our customers to solve the problem with their download prior to considering any refunds. Where refunds are approved for completed electronic downloads, childcare.net will require a signed "Letter of Destruction" noting that the download has been delete from the customer's system prior to the refund taking place. Refunds are subject to a small processing fee of $.75 cents.

CDs
childcare.net will only accept returns for unopened CDs. The customer is responsible for the shipping cost of unopened CDs, unless otherwise authorized by childcare.net. All CD returns are subject to approval by our Order Department. (Make sure that you include your original invoice). Within 5 business days of our receipt of the unopened item(s), and the return authorization from the Order Department, childcare.net will credit your credit card for the cost of the item(s), less shipping charges. Refunds are subject to a small processing fee of $1.50.

Order Inquiries
If you are inquiring about the status of an order or if you received incorrect, damaged, or defective products, please contact us by Email at: orders@childcare.net, or by phone at: 519-256-1075. Be sure to provide the invoice number and complete details of the problem so that we may serve you promptly.

Shipping
To ensure prompt delivery, be sure to include:

• Your name and correct shipping address.
• Billing address, if different from shipping address.
• Delivery instructions (in the Comments section) if applicable.

Shipping Times
Shipments sent via standard postal shipping should arrive within 10 to 21 business days of purchase.

Air Mail (Xpresspost) or expedited shipments arrive within 5 to 7 business days of purchase.

Customers requiring 1 to 2 business day delivery please contact us rates. Average cost is approximately $36.50.

International shipments should arrive in 3 to 6 weeks. U.S. customers should keep in mind that deliveries may be delayed because of added security measures or a Custom's inspection.

Prices
Prices quoted in our online and printed catalog are subject to change without notice and do not include taxes or shipping.